PRIVACY POLICY

1. What We Collect and Why It Matters

To serve you with relevance, clarity, and safety, we may collect the following personal data categories:

Identity & Contact: Name, surname, nationality, email, phone number, date of birth Booking Data: Check-in/check-out dates, number of guests, preferences, requests, hotel brand or type (e.g., spa, casino)
Communication History: Emails, forms, messages you send or receive from us
Device & Usage Info: IP address, browser type, pages visited, session logs, cookies
Legal Compliance Data: Required identification for regulated services (e.g., casino stays, invoicing)
We only collect information essential to confirm reservations, ensure compliance, and deliver an experience aligned with your travel purpose — never more than necessary.

2. Why We Use Your Data

We use your data for the following core functions:

Confirm and manage bookings across hotel types (e.g., spa, adult-only, luxury, casino)
Customize your stay experience and send tailored recommendations
Communicate with you before, during, and after your stay
Facilitate payments and comply with financial regulations
Improve our digital services, interfaces, and performance analytics
Share exclusive offers, if you’ve agreed to receive them
We do not use your personal data for profiling or automated decision-making that has legal or similar effects.

3. The Legal Grounds That Allow Us

Your data is processed based on one or more of the following legal grounds:

Contract Fulfilment – required to process bookings or pre-stay instructions
Consent – e.g., marketing updates or newsletter subscriptions
Legal Obligation – e.g., identity verification for casino hotel guests
Legitimate Interest – e.g., service improvement or fraud prevention

4. With Whom We May Share It

We may share your data securely with the following categories of third parties:

Authorized payment service providers
Booking and channel management systems
Regulatory bodies (if required by local law)
IT service providers maintaining our systems
Selected hotels within the SwiftInnStay collection (based on your booking)
All partners are legally bound to confidentiality and full GDPR compliance.

5. Storage and Retention Periods

Your data is stored on secure servers, and retained only as long as needed:

Booking and financial data – retained in accordance with tax and accounting laws
Marketing preferences – retained until you opt-out
Analytics – stored as anonymized and aggregated data only
We use encryption, access control, and modern security standards to prevent loss, leaks, or breaches.

6. Your Privacy Rights — We Honour Them

You may exercise the following rights at any time:

Access your data
Request correction or deletion
Withdraw consent (for marketing)
Object to processing
Request restriction or portability of your data
To exercise any of these rights, contact: privacy@swiftinnstay.com. We will respond within applicable legal timeframes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

Enable booking functionality
Analyze performance (e.g., Google Analytics)
Remember preferences like language or hotel types
You can control or disable cookies at any time via your browser settings.

8. Who We Are — Data Controller Details

SwiftInnStay Group
ul. Sienna 39, 00-121 Warszawa, Poland
+48 22 307 95 18

privacy@swiftinnstay.com